FAQ

How does the day work?

The event opens at 9am and runs until approximately 6pm. You are welcome to come all day if you choose and wander around the experience areas at your leisure. The only set part of the day is your high tea sitting and you choose which sitting you would like at the time of booking your ticket. There high tea sittings in the GA ballroom at 10.30am, 12.30pm, 2.30pm and 4.30pm. Your high tea sitting runs for 1 hour where you will watch a fashion show. Please note there is also our smaller more intimate VIP dining room which has sittings that run for 2 hours at 11am and 2pm. Please ensure you allow plenty of time either before or after your high tea sitting to enjoy all that is on offer.

What is included in the ticket price?

Classic high tea in the beautiful ballroom. Each venue varies slightly but generally the high tea consists of finger sandwiches, cakes, mini pastries and scones with jam and cream. Naturally this is accompanied by freshly brewed tea.The majority of experiences that are on hand are included within your ticket price. These do vary from event to event but might include such things as mini beauty treatments, photography, tastings and workshops. Many of the experience areas and boutique stalls have products that can be purchased on the day or may have special offers to purchase during the event.The ticket price also includes a glass of sparkling wine on arrival to the event.

How do I purchase tickets?

You can purchase tickets online by visiting the “TICKETS” page, choosing your preferred location, date and time. We take both VISA or MASTERCARD at point of purchase. If you need assistance with your tickets you can always email admin@thepeppermintgroup.com.au

How does the seating in the ballroom work when seated for High Tea?

The ballroom is set in restaurant style seating. It is imperative that if you purchase your tickets separately we have an understanding of who you would like to sit with on the day. Each ticket will say “Table of Number”. It is important to know exactly the number of seats you need for your party so we can create an accurate table plan. Please note we can accommodate tables up to 12 on individual tables. If your party is larger than 12 we provide tables side by side.

Can I hold tickets?

Unfortunately tickets are unable to be held in your name due to the fact this is a sellout event. We ask that all tickets are purchased either on VISA or Mastercard at the time of booking.

Is my ticket refundable?

Tickets are non-refundable, but they are transferable. Keep your ticket in a safe place and safeguard it as you would money or regular tickets. Unauthorised duplication or sale of this ticket may prevent your admittance to the event. The unique barcode on this ticket can only be used once by the guest(s) associated with the booking on the specified date and time. Multiple copies of this ticket will not allow multiple entries to the event. In the event that duplicate copies appear, the venue or promoter reserves the right to refuse entry to all ticket holders. Tickets are sold by The Peppermint Group Pty Ltd ABN 28 120 345 182. Should you require a tax invoice, please email The Peppermint Group on admin@thepeppermintgroup.com.au.

Can we pay for our tickets separately?

Yes each member of your party can go to the “buy tickets” page and pay separately. All you need to do is nominate the ‘friend’ you would like to sit with in the ‘Notes’ section of the Booking. We then marry up all individual bookings when creating table plans.

Do we all have to arrive together?

It is helpful when we are seating guests in the ballroom that you all arrive together. However with an event of this size it is not always workable that you can all be together in the queue so just ensure you have a copy of your ticket. We always have a events information desk per venue for any queries about your tickets on the day. Please hold onto your tickets until you are ready to be seated in the ballroom.

What if I have special dietary requirements?

When purchasing tickets do let us know at this point if you or your guests have any special dietary requirements. It is important that we provide the executive chefs with these requests at least 3 days prior to the event. When seated in the ballroom for your high tea you will need too let your waiter know that you ordered a ‘special meal’ and this will be brought out to you.

What is the dress code?

There is no particular dress code however many of our guests use the day as a nice excuse to ‘frock up’ and enjoy a day out with the girls. There are lots of photos and video of past events on our website and Facebook pages if you would like to double check.

Where do I park if I drive?

Our website shows the exact location of the hotel in each capital city. Please visit your preferred search engine to find the closest parking options available or contact the hotel directly for guidance.

Are there other ways to get there?

Our venues are always in central CBD locations so access via public transport is easily accessible.

How can I be involved as an exhibitor or a sponsor?

If you would like to become an exhibitor or sponsor please contact us at 0411167621 or email us at admin@thepeppermintgroup.com.au and we will send you a media kit for you to review

How can I get involved from a staffing / volunteering perspective?

We love supporting those individuals who are planning on making event management a career so do contact us at 0411167621 or email us at admin@thepeppermintgroup.com.au to let us know what courses you are undertaking and we will be more than happy to provide you with work experience on the event days / set up.

Do you have special accommodation packages if we wanted to make a girls weekend of the event?

Unfortunately we do not offer special accommodation packages via the hotel, although please feel free to contact the hotel directly to inquire about any offers they may have available.